cAPI offers clients and their vendors supportable and scalable integration interfaces with the CTI applications and related data. As market problems are identified that can be solved with these application programming interface points, new methods will be added to existing APIs and new APIs will be created.
The Analytics dataset API is a new API that allows users to retrieve the user behavior datasets from the CTI Admin Analytics dashboard. This change will allow customers to integrate their analytics data faster and easier with their 3rd party software. You can find the Analytics API under the APIs category on the right side of the Knowledge Base.